Customer Support Specialist
For over 100 years Organized Living has been making quality products for the home. Our long-term success is the result of our passion and commitment to our quality products, innovative programs and unmatched support. As a growing family company, we manufacture and market quality storage and organization products. We serve the single family and multifamily markets through our nationwide network of independent dealers.
Due to our continued growth, we are looking for a Customer Support Specialist.
Job Description
The Customer Support Specialist will educate and train dealers, builders, and other customers on the Organized Living tools and processes to help achieve sales goals.
- Build and maintain relationships with assigned customer base
- Resolve product, software, and service issues of assigned customers
- Document & communicate customer issues & concerns to the appropriate internal teams
- Support the Director of Customer Success & the Sales team throughout the customer relationship to ensure product sales & software adoption goals are met
- Position and assist in achieving customer adoption of software tools provided by Organized Living during the onboarding and continuous improvement process to increase market growth
- Support sales efforts and planning while working with various internal resources
- Must possess a “customer-centric” attitude, driving a high level of customer satisfaction
- Manage contact processes within Microsoft CRM software
- Follow detailed procedures with attention to detail and complete assigned tasks
- Coordinate processes to involve relevant members of sales, marketing and operations departments
- Participate in cross-functional teams to drive program development and strategy
- Learn and become proficient in the use of Organized Living software tools
Requirements
- Advanced computer skills required in Microsoft Office – excellent knowledge of Outlook, Excel, Word and PowerPoint and database applications
- At least 2-3 years of experience in a similar position
- Experience in a customer support role within a software company is preferred
- Experience with Microsoft CRM or equivalent CRM applications
- Must be highly organized, detail-oriented and self-directed
- Ability to build relationships, communicate and interact effectively both verbally and in writing
- Knowledge of order-entry and reporting tools
- Strong problem-solving skills and the ability to effectively handle multiple tasks
- Must be able to thrive in a fast-paced, fun environment
This position will receive a competitive benefits package including medical, dental, vision, short and long-term disability, 401k match, and profit sharing. Apply today to be a part of a company culture that is exciting, results driven, open-minded and caring. You will be expected to learn every day, innovate and develop new skills in our fast-paced environment.